Terms & Conditions
CQ REWARDS LOYALTY PROGRAM TERMS AND CONDITIONS
Effective Date: November 29, 2017
These Terms apply to the CQ Rewards Loyalty Program (“Program”). The Program is provided by Club Quarters Hotels, Shared Mutual Services, LLC, their direct and indirect subsidiaries, direct and indirect parent entities, or affiliates (collectively, “CQ Hotels,” “we,” “our,” or “us”). The Program is a customer loyalty program through which CQ Hotels offers eligible individuals who choose to sign up for the Program (any, a “Participant”) the opportunity to earn points redeemable for rewards, as explained in these Terms.
From time to time, a separate contract, terms of service, or a similar agreement (“Additional Terms”) may apply in connection with the Program – for instance, in connection with a special offer, promotion or sweepstakes. To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise.
Residents of the United Kingdom: Certain special provisions apply to an individual who is a “consumer” (defined as an individual acting wholly or mainly outside of their trade, business, craft or profession) residing in the United Kingdom (“UK”). These special provisions are contained in Appendix 1 (“Special Terms for Consumers in the United Kingdom”), which are a part of these Terms.
Eligibility for the Program
To be eligible to participate in the Program, individuals must be at least 18 years of age and be able to enter into binding contracts. By agreeing to participate in the Program, you represent and warrant that you are at least 18 years of age.
Ten points will be awarded per stay (and not on a per night basis), subject to the requirements and restrictions stated in these Terms. Points are awarded following check-out, typically within 24 hours. A “stay” is defined as the total number of consecutive nights spent at the same hotel, regardless of the number of check-in/check-outs. Separate reservations made in the same hotel for consecutive nights will not earn additional points.
The following requirements apply to a stay:
- Only stays at Club Quarters Hotels and its partner hotels (which include The Jewel facing Rockefeller Center, World Center Hotel, Hotel Boutique at Grand Central, Central Loop Hotel, River Hotel, and The Grand at Trafalgar Square) are eligible for points.
- Points are awarded on stays that are booked directly through CQ Hotels (including by phone, or via our websites or mobile app), via corporate travel agencies, and corporate booking tools, such as Concur.
- Without limitation, the following types of reservations are not eligible for points: airline crew reservations, "Night on the House" reservations, “Friends and Family” reservations, promotional or rewards rate reservations, and reservations booked through online travel agencies (e.g., Booking.com, Expedia, Priceline, Hotwire). CQ Hotels reserves the right to exclude additional types of reservations from eligibility for points in its sole discretion.
- Points will be awarded only for stays that are registered to and consumed by the Participant, where the Participant’s CQ Rewards number was provided at the time of reservation or check-in. CQ Hotels may, in its sole and absolute discretion, award points for Participants who contact CQ Hotels promptly after a stay and provide their CQ Rewards number, the CQ Hotels location, and confirmation number.
- Upon request, CQ Hotels will award ten points to a Participant who registers for an additional room that is consumed by the Participant’s “immediate family” (defined as spouses, partners, children, parents, in-laws, brothers, and sisters) who travels with the Participant for the Participant’s stay, provided that the additional room would qualify for points if consumed by the Participant. Participants may request credit for an “immediate family” stay by emailing firstname.lastname@example.org with their CQ Rewards number, the CQ Hotels location, and the confirmation numbers for both reservations. CQ Hotels reserves the right to request evidence of the family connection and to decline to award an additional point where CQ Hotels determines that the stay is not for immediate family.
Upon request, CQ Hotels will award points for qualifying stays up to 30 days prior to enrollment in the Program. Credit must be requested for such stays within 90 days of enrollment. To request points for such stays, Participants may email email@example.com with their CQ Rewards number and the CQ Hotels location and confirmation number for the stay(s) for which points are requested.
No points will be granted for cancelled or no-show reservations, regardless if cancellation charges were applied.
When traveling on business, it is the Participant’s responsibility to comply with his or her employer’s policy concerning travel programs. Participants may not request or accept Points where prohibited by such policy. Information regarding a Participant’s accumulation of points for business travel is subject to disclosure to the Participant’s employer.
Points have no cash value. The awarding and redemption of points are void where prohibited by law.
Loss of Points, Expiration and Termination of Participation or Program
CQ Hotels reserves the right to monitor and audit the profiles of any Participant, at any time and without notice, for compliance with these Terms and any other applicable terms or legal agreement applicable to the Participant.
Points earned for a stay expire one year from the date of check-out for that stay and will be removed from a Participant’s account upon expiration. Points must be redeemed prior to their expiration; unredeemed points will not be reinstated.
CQ Hotels reserves the right, in its sole and absolute discretion, without prior notice, to (a) void points, (b) terminate a Participant’s participation in the Program, and (c) rescind reward redemptions, in the event of (i) fraud, (ii), misrepresentation, (iii) abuse, (iv) improper conduct, (v) violation of law, (vi) violation of or default under these Terms or any other agreement between a Participant and CQ Hotels; or (vii) failure to pay monies due and owing to CQ Hotels. Upon CQ Hotels’s termination of an individual’s participation in the Program, all points held by that individual be deemed voided.
In addition, points may be voided if they are (i) sold, (ii) exchanged, (iii) hypothecated, (iv) issued to an ineligible person, or (v) or issued in contravention of a policy concerning travel programs of the Participant’s employer where the Participant is traveling on business.
If CQ Hotels rescinds a reward redemption for a room reservation, CQ Hotels will make a reasonable attempt to notify the individual whose contact information is associated with the room reservation before the date of the reservation, if practicable.
A Participant may redeem points via cqrewards.com. A Participant may view a full list of redemption options and the respective terms and conditions associated with each redemption option via cqrewards.com. CQ Reward options are subject to change at any time, without notice, in CQ Hotels’ sole and absolute discretion.
Points may not be exchanged or redeemed for cash, prizes or credit. Points are non-transferable. Rewards may be subject to additional terms and conditions, which will be disclosed.
Night on the House Certificates and Reservations
“Night on the House" reservations are subject to a service charge, which will be disclosed to you prior to or at the time of booking. CQ Hotels may limit the dates for which a “Night on the House” reservation is available. The "Night on the House" program is based on availability and must be requested at the time of reservation by calling Member Services at +1.203.905.2115 or +44 (0)20 7451 5950. Complimentary room is for two guests; standard extra person charges apply for additional guests 12 and over. Complimentary room is a standard room; upgrades are available for a supplemental charge. "Night on the House" certificates are not transferable. “Night on the House” certificates expire 12 months from date of issuance. Points cannot be redeemed for hotel services and other incidentals associated with a “Night on the House” reservation.
Point or rewards earned through the Program may be subject to tax liability; any liability is the sole responsibility of the Participant.
Modification of these Terms; Modification or Termination of the Program
We reserve the right, in our sole discretion and at any time, to change or add to provisions of these Terms without prior notice (“Updated Terms”). You agree that we may notify you of the Updated Terms by posting them on our website cqrewards.com so that they are accessible via a link from the home page. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of the Program from that point forward.
Subject to applicable legal requirements, CQ Hotels may modify or terminate the Program at any time, in its sole and absolute discretion. If CQ Hotels modifies or terminates the Program, Participants may not be able to redeem points for certain rewards previously offered, or at all.
Sweepstakes, Contests & Promotions
CQ Hotels may offer sweepstakes, contests, or other promotions in connection with the Program, which may be governed by a separate set of official rules and have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read the applicable rules to determine whether or not your participation, registration or entry will be valid or restricted and to determine the sponsor's requirements of you in connection with the applicable sweepstakes, contest, or promotion.
For UK consumers, this Section is subject to paragraph (4) of Appendix 1 (Special Terms for Consumers in the United Kingdom ).
The validity and interpretation of these Terms, the rights and obligations hereunder, and all causes of action (whether sounding in contract, tort, or otherwise) arising out of or related to these Terms, the termination of these Terms, participation in the Program, are to be governed by, and construed in accordance with, the substantive laws (as distinguished from the choice of law rules) of the State of New York and the United States of America applicable to contracts made and performed entirely in New York. You agree that any action at law or in equity arising out of or in any way relating to these Terms will be filed only in the state or federal courts located in New York County, New York, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
Both you and CQ Hotels waive the right to bring or resolve any dispute arising out of or related to these Terms as a class, consolidated, representative, collective, or private attorney general action, or to participate in any such action brought by anyone else. YOU HEREBY WAIVE ANY RIGHT YOU MAY NOW HAVE OR HEREAFTER POSSESS TO A TRIAL BY JURY. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.
This section does not apply to UK consumers. See paragraph (1) of Appendix 1 (Special Terms for Consumers in the United Kingdom).
You agree to indemnify, defend and hold harmless CQ Hotels, and their affiliates, including without limitation, their direct and indirect parent companies, direct and indirect subsidiaries, supporting organizations, their predecessors and successors to any interest, their licensees, distributors and assignees, and the officers, managers, partners, trustees, directors, shareholders, members, agents, representatives, employees, contractors, and suppliers of each of them (each, as used throughout these Terms, a “CQ Hotels Party” and, collectively, the “CQ Hotels Parties”), from and against any and all claims, demands, damages, losses, investigations, liabilities, judgments, settlements, costs (including attorneys' fees), or other expenses that directly or indirectly arise from or are otherwise directly or indirectly connected to: (a) your breach or anticipatory breach of these Terms; (b) your use of or participation in the Program; (c) your violation of any law, rule, regulation, code, statute, ordinance or order of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; (d) any misrepresentation made by you; or (e) the Club Quarters Parties' use of your information as permitted under these Terms, the Privacy Notice, or any other written agreement between you and CQ Hotels. You will cooperate as fully required by the CQ Hotels Parties in the defense of any claim. CQ Hotels reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of a duly authorized employee of CQ Hotels.
For UK consumers, this Section is subject to paragraph (2) of Appendix 1 (Special Terms for users in the United Kingdom).
THE PROGRAM IS PROVIDED "AS IS," "WITH ALL FAULTS," AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CQ HOTELS PARTIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, CUSTOM, TRADE, QUIET ENJOYMENT AND FITNESS FOR A PARTICULAR PURPOSE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
THE CQ HOTELS PARTIES SPECIFICALLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, DEATH, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST BUSINESS, LOST PROFITS, OR BUSINESS INTERRUPTION) BASED UPON OR RESULTING FROM THE PROGRAM.
Limitation of Liability
This Section does not apply to UK consumers. See paragraph (3) of Appendix 1 (Special Terms for Consumers in the United Kingdom).
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NONE OF THE CQ HOTELS PARTIES ARE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, ECONOMIC, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY, DIRECTLY OR INDIRECTLY, TO (A) YOUR PARTICIPATION IN OR USE OF, OR INABILITY TO PARTICIPATE IN OR USE, THE PROGRAM; (B) YOUR USE OF OR INABILITY TO USE ANY REWARD OBTAINED IN CONNECTION WITH THE PROGRAM (INCLUDING, WITHOUT LIMITATION IN THE EVENT OF A LOST OR STOLEN REWARD, AN EXPIRED REWARD, OR THE INSOLVENCY OF THE PROVIDER OF THE REWARD); (C) ANY ERRORS OR OMISSIONS IN CONNECTION WITH OUR OPERATION OF THE PROGRAM, EVEN IF FORESEEABLE OR EVEN IF THE CQ HOTELS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PARTICIPATION IN THE PROGRAM. IN NO EVENT WILL THE CQ HOTELS PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS OR INJURY, INCLUDING, WITHOUT LIMITATION, DEATH OR PERSONAL INJURY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH ANY PORTION OF THE PROGRAM IS TO STOP USING THE PROGRAM, AND THE SOLE AND EXCLUSIVE MAXIMUM AGGREGATE LIABILITY TO THE CQ HOTELS PARTIES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) SHALL BE THE GREATER OF ONE DOLLAR ($1) OR THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO PARTICIPATE IN THE PROGRAM. FOR THE AVOIDANCE OF DOUBT, AMOUNTS PAID TO PARTICIPATE IN THE PROGRAM DO NOT INCLUDE AMOUNTS PAID TO RESERVE ANY HOTEL ROOM.
CQ HOTELS SHALL BE EXCUSED FROM PERFORMANCE UNDER THESE TERMS TO THE EXTENT CQ HOTELS IS PREVENTED FROM OR DELAYED FROM PERFORMING, IN WHOLE OR IN PART, AS A RESULT OF AN EVENT OR SERIES OF EVENTS CAUSED BY OR RESULTING FROM (1) WEATHER CONDITIONS OR OTHER ELEMENTS OF NATURE OR ACTS OF GOD, (2) ACTS OF WAR, TERRORISM, INSURRECTION, RIOTS, CIVIL DISORDERS, OR REBELLION, (3) QUARANTINES OR EMBARGOES, (4) LABOR STRIKES, OR (5) OTHER CAUSES BEYOND THE REASONABLE CONTROL OF CQ HOTELS .
YOU AGREE THAT IN THE EVENT YOU INCUR ANY DAMAGES, LOSSES OR INJURIES THAT ARISE OUT OF ANY CQ HOTELS PARTY’S ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION PREVENTING ANY EXPLOITATION OF THE PROGRAM OR ANY OF CQ HOTELS PARTIES’ PROPERTY, PRODUCT, OR SERVICE.
BY PARTICIPATING IN THE PROGRAM, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR."
CQ Hotels information practices are described in its Privacy Notice, https://clubquartershotels.com/privacy-policy. You agree that you have read our Privacy Notice, and agree that it is acceptable to you. By agreeing to these Terms and/or participating in the Program you agree that you consent to the information handling practices and other provisions in our Privacy Notice.
If you have any comments or questions regarding these Terms, or wish to report any violation of these Terms, please contact us at:
Attn: Legal Department – CQ Rewards
One Atlantic Street, 5th Floor
Stamford, CT 06901<
Appendix 1: Additional Terms for Consumers in the United Kingdom
This Appendix 1 applies to a consumer residing in the UK.
Please note that you will be responsible for any losses, expenses or costs incurred by CQ Hotels resulting from your deliberate breach of these Terms, and your violation of any law. You will also be responsible for all costs allowable if an award is made by a court or arbitration in our favor in relation to any of your violation of the Terms.
Where any applicable legislation implies any warranties, guarantees or conditions or imposes obligations upon us which cannot lawfully be excluded, restricted or modified except to a limited extent, these Terms must be read subject to those statutory provisions. Any legal rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the provisions of these Terms. To the maximum extent permitted by such legislation, our liability for a breach of that condition, guarantee or warranty will be limited to the Cap (as defined at 4(b) below).
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and/or for fraud or fraudulent misrepresentation.
- If we fail to comply with the provisions of these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill only, but we are not responsible for any loss or damage that is not foreseeable nor caused by our breach nor for factors which could reasonably be considered to be outside of our control. In no event shall the total sum of our liability to you exceed one hundred US dollars ($100.00) (the Cap).
- We only supply the Program for domestic and private use. Subject to (2) and 3(a) above, if you use the Program for any commercial or business purposes, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- You can bring legal proceedings in respect of the Program in the English courts.
The Terms are not enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to these Terms.
Policy on privacy and cookies
Effective Date: September 7, 2017.
This Privacy Notice
describes the privacy practices of Club Quarters Hotels, its partner
hotels (which include The Jewel
facing Rockefeller Center, World
Center Hotel, Hotel
Boutique at Grand Central, Central
Loop Hotel, River
Hotel, and The
Grand at Trafalgar Square), Shared Mutual Services, LLC, and
their respective parent entities, direct and indirect subsidiaries
and affiliates (collectively, “CQ Hotels,” “we,”
or “us”). This Privacy Notice describes how we handle
personal information we collect online and offline in connection with
operating our company.
This Privacy Notice
explains the types of personal information that CQ Hotels collects
and processes, how CQ Hotels may use and share the information, and
the choices that are available to individuals with respect to CQ
Hotels’ handling of the information.
Personal Information We Collect
information we collect
We may collect
information about a variety of individuals who interact with CQ
Hotels – website and mobile app users, guests at our hotels,
individuals who attend meetings or events at our hotels, employees or
guests of our corporate members who are authorized to use the
corporate membership, meeting and event planners, travel agents and
corporate travel coordinators, job applicants, and others.
How we collect the
We may collect
information about individuals:
Through our websites and mobile apps
Directly from individuals
From individuals’ agents – such
as secretaries, assistants, or corporate travel coordinators
From our corporate members
From third party vendors or business partners
– such as travel agencies and data providers
information we collect
The types of information
we collect include:
and business contact information (such as name, employer name, email
address, mailing address, and phone number)
provided to us to make a hotel room reservation, such as dates of
arrival and departure, details regarding travel plans (such as
flight information), room preferences and requests; and, for group
reservations, the group with which an individual is associated
about a stay at our hotel, including the usage of our services and
amenities, such as room charges, telephone and fax usage, and
and password that an individual may select in connection with
establishing an profile on our websites or mobile apps
that an individual provides to us by interacting with us through
information (such as date of birth, gender, and zip code)
information from users of our mobile app.
information (such as a credit or debit card number)
applicants, information of the type that would be included on a
resume, such as work experience, education, and languages spoken
available information, such as individuals’ comments or
reviews about our hotels on third-party review websites
that individuals voluntarily provide and which may be deemed
sensitive under applicable law (such as a request for an accessible
room or a hearing impaired kit)
service providers, and our business partners may also collect certain
information about the use of our websites and mobile apps by
automated means. In addition, we and our service providers may
collect certain information about the use of the wireless network at
our hotels by automated means. Please see the “Cookies And
Other Information Collected By Automated Means” section of this
Privacy Notice for more information.
How We Use The
Personal Information We Collect
We may use personal
about the products and services we offer, and respond to requests,
inquiries, comments, and suggestions
our products and services
use of our products and services
evaluate and improve our business, our websites and mobile apps, and
other products and services we offer (including to research and
develop new products and services)
and maintain an individual’s profile on our website or mobile
surveys and other market research
and enhance our communications and strategies (including by
identifying when emails we sent have been received and read)
the content we display in our communications and on our websites and
in mobile apps
our services to individuals’ preferences
employment applications (including to contact applicants and/or
their references and former employers if appropriate)
recruiting statistics, to inform our recruitment activities
with legal requirements, judicial process, and our company policies
(including to verify users’ identity in connection with access
or correction requests)
against, identify, investigate, and respond to fraud, illegal
activity (such as incidents of hacking or misuse of our websites,
mobile apps, or the wireless network at our hotels), and claims and
other liabilities, including by enforcing the terms and conditions
that govern the services we provide
We may also aggregate
and/or de-identify any information that we collect, such that the
information no longer identifies any specific individual. We may use,
disclose and otherwise process such information for our own
legitimate business purposes – including historical and
statistical analysis and business planning – without
CQ Hotels may share
personal information as described in this Privacy Notice. In all
cases, we take measures to share only the information that is needed
to fulfill the purposes for which we share the information.
We may share personal
affiliates, parent entities, and subsidiaries, for the purposes
described in this Privacy Notice
providers that perform services on our behalf, or partners with whom
we may collaborate, in each case for the purposes described in this
Privacy Notice. The types of service providers and partners with
whom we may share personal information may include:
service and support providers
providers (including technology support, central reservation system
providers, keyless entry providers, email and web hosting
providers, email and text communications providers, and mobile app
and event planners
agents and corporate travel coordinators
fulfilment service providers
Survey and market
corporate members, regarding the employees or guests that stay at
our properties under the company’s membership with CQ Hotels
of corporate meetings or events, regarding individuals who attend
those meetings or events
Unless prohibited by
applicable law, we reserve the right to transfer the information we
maintain in the event we sell or transfer all or a portion of our
business or assets (or during the negotiations of any of such sale or
transfer). If we engage in such a sale or transfer (or related
negotiations), we will – where required by applicable law –
make reasonable efforts to direct the recipient to use the personal
information we provide in a manner that is consistent with this
Privacy Notice. After such a sale or transfer, individuals may
contact the recipient with any inquiries concerning the processing of
their personal information.
In addition, we may share
personal information to comply with legal and regulatory
requirements, and protect against and prevent fraud, illegal activity
(such as identifying and responding to incidents of hacking or misuse
of our websites and mobile apps), and claims and other liabilities.
And Other Information Collected By Automated Means
We, our service
providers, and our business partners may collect certain information
about the use of our websites and mobile apps by automated means,
such as cookies, web beacons and other technologies. A “cookie”
is a text file that websites send to a visitor‘s computer or
other Internet-connected device to uniquely identify the visitor’s
browser or to store information or settings in the browser. Please
see our Cookies Policy for further information. A “web beacon,”
also known as an Internet tag, pixel tag or clear GIF, is used to
transmit information back to a web server. We and our service
providers and business partners may collect information about
individuals’ online activities over time and across third-party
websites when an individual uses our websites and mobile apps.
In addition, at our
hotels, we and our service providers may collect certain information
by automated means. For example, we may monitor activity on the
wireless network at our hotels by automated means, engage in video
monitoring of the public areas of our hotels, and monitor when
individuals use room keys (or similar methods of access) assigned to
The information that may
be collected by automated means includes:
about the devices that are used to access our websites or mobile
apps (such as IP address, type of operating system, and web browser)
information, for example, of a mobile device running one of our
mobile apps when the mobile app is running in the foreground or
background; or when the room key assigned to an individual is used
or attempted to be used to access a room
about the devices that are used to access the wireless network at
our hotels (such as IP address, MAC address, or other unique
times of visits to, and use of, our websites, mobile apps, and the
wireless network at our hotels
about how our websites and mobile apps are used (such as the content
that is viewed on our websites and how users navigate between our
webpages, or the features of our mobile apps that are used and how
users navigate between screens on our mobile apps)
about how the wireless network at our hotels is used (including
information regarding the demand of our network, such as the volume
of data transmitted over our network, the speed of transmission, and
the webpages that are viewed and apps used when connected to our
individuals present and activity occurring in the public areas of
refer visitors to our websites
terms used to reach our websites or locate our mobile apps
Web browsers may offer
users of our websites or mobile apps the ability to disable receiving
certain types of cookies; however, if cookies are disabled, some
features or functionality of our websites may not function correctly.
Some of the
business partners that collect information about users’
activities on our websites and in our mobile apps may be members of
organizations or programs that provide choices to individuals
regarding the use of their browsing behavior for purposes of targeted
advertising. For example, users may opt out of receiving targeted
advertising on websites through members of the Network Advertising
Initiative by clicking here
or the Digital Advertising Alliance by clicking here.
European users may opt out of receiving targeted advertising on
websites through members of the European Interactive Digital
Advertising Alliance by clicking here,
selecting the user’s country, and then clicking “Choices”
(or similarly-titled link). Mobile app users may opt out of receiving
targeted advertising in mobile apps through members of the Digital
Advertising Alliance by installing the AppChoices mobile app,
and selecting the user’s choices. Please note that we also may
work with companies that offer their own opt-out mechanisms and may
not participate in the opt-out mechanisms that we linked above.
there is not yet a consensus on how companies should respond to web
browser-based do-not-track (“DNT”) mechanisms, we do not
respond to web browser-based DNT signals at this time.
retention periods for personal information are based on business
needs and legal requirements. We retain personal information for as
long as is necessary for the processing purpose(s) for which the
information was collected, and any other permissible, related
purpose. When we no longer need the personal information we collect,
we either irreversibly anonymize the information (in which case, we
may further retain and use the anonymized information) or securely
destroy the information.
Rights, And Choices
Individuals have certain
rights and may make certain choices regarding CQ Hotels’
processing of their personal information.
Please note that if the
exercise of these rights limits our ability to process personal
information, we may be precluded from providing the individuals who
exercise such rights with our products or services or from otherwise
engaging with such individuals going forward.
We reserve the right to
verify the identity of the individual in connection with any requests
regarding personal information to help ensure that we provide the
information to individuals to whom it pertains, and allow only those
individuals or their authorized representatives to exercise rights
with respect to that information.
For information about the
rights and choices users have with respect to cookies and online
advertising and tracking, please see the “Cookies And Other
Information Collected By Automated Means” section of this
objections to the processing of personal information
the extent provided by applicable law, individuals may withdraw any
consent previously provided to us, or object at any time on
legitimate grounds, to the processing of their personal information.
We will apply these preferences going forward. In some circumstances,
withdrawing consent to CQ Hotels’ use or disclosure of personal
information will mean that an individual’s participation in CQ
Hotels programs or other relationships an individual may have with CQ
Hotels will terminate.
to personal information
may request access to the personal information CQ Hotels maintains
about them. If we grant this request, we will provide the individual
with a copy of the personal information we maintain about them in the
ordinary course of business, in a commonly used format. Individuals
may request to correct any errors in their personal information. We
may reject such request to access or correct personal information, as
permitted by applicable law. If we reject such request, we will
notify the requestor of the reason(s) for the rejection.
of personal information
may request that we delete their personal information. We may reject
such request, as permitted by applicable law. If we reject such
request, we will notify the requestor of the reason(s) for the
may review, update, or modify your profile information, including
contact information, by logging into your CQ Hotels profile. You may
delete your CQ Hotels profile by emailing firstname.lastname@example.org.
Your mobile device may provide you with the ability to prevent us
from automatically collecting your location information. For example,
you may be able to disable location services on your mobile device or
to configure your mobile device not to allow the App to collect
location information. However, this will limit your ability to use
certain features of the App.
may unsubscribe from receiving marketing or other commercial emails
from CQ Hotels by following the instructions included in the email or
by contacting CQ Hotels using the contact information below. However,
even if an individual opts out of receiving such communications, we
retain the right to send them non-marketing communications (such as
confirmation of a reservation or purchase, or changes in our website
or mobile app terms).
may unsubscribe from receiving recurring text messages from CQ Hotels
sent by automated means by responding STOP to the message.
We may transfer personal
information to countries other than the country in which the data was
originally collected for the purposes described in this Privacy
Notice. For example, we typically transfer the personal information
of individuals located outside of the United States to the United
States, where CQ Hotels is headquartered. The countries to which we
transfer personal information may not have the same data protection
laws as the country in which we initially collected the information.
If we transfer personal information of a resident of the European
Economic Area (EEA) outside of the EEA, we will apply the same data
protection safeguards that we deploy inside the EEA.
How We Protect
CQ Hotels maintains
reasonable administrative, technical and physical safeguards designed
to protect the personal information we maintain against accidental,
unlawful or unauthorized destruction, loss, alteration, access,
disclosure or use. However, we cannot guarantee that the measures we
maintain will ensure the security of the personal information.
Links To Websites And
We may provide links to
websites and other third-party content that is not owned or operated
by CQ Hotels. The websites and third-party content to which we link
may have separate privacy notices or policies. CQ Hotels is not
responsible for the privacy practices of any entity that it does not
own or control.
Updates To Our Privacy
CQ Hotels reserves the right to change this Privacy Notice at any
time. When we make any updates to this Privacy Notice that are deemed
material under applicable legal requirements, we will notify
individuals of such changes by updating the date of this Privacy
Notice and providing other notification as required by applicable
law. We may also provide notification of such changes to the Privacy
Notice in other ways, such as via email or using other contact
information provided to us.
For all other changes, please review the Privacy Notice from time to
time to stay informed of how we are processing personal information.
How To Contact Us
CQ Hotels is the data
controller of your personal information. Individuals may contact us
with questions, comments, or complaints about this Privacy Notice or
our privacy practices, or to or to exercise any of the rights or
choices they may have under applicable law. Our contact information
is as follows:
Attn: Legal Department - Privacy
One Atlantic Street, 5th Floor
Stamford, CT 06901
Residents within the EEA also have the right to file a complaint with
the data protection authority (also known as a supervisory authority)
of the resident’s member state.